How PETWELLIA looks after your information

PETWELLIA is a pet-care organisation application that allows users to manage pet profiles, routines, care records, service plans, veterinary appointment requests, products, carts, orders and related information.

PETWELLIA does not require users to register, create an account or sign in.

PETWELLIA may allow you to enter and store information such as:

• Your name, contact details, household information, preferences and notes
• Pet names, species, breed, age, date of birth, gender and weight
• Pet feeding, grooming, exercise and sleeping routines
• Pet wellbeing values and care notes
• Care records and checklists
• Veterinary appointment request details
• Selected veterinary professionals and services
• Service plans and booking preferences
• Cart contents, product quantities and order records
• Device or pet-tracker organiser information
• Reviews, reminders and other information that you choose to enter

This information is primarily stored locally within the application on your device.

PETWELLIA does not operate a central online account database for this locally entered information, and we do not normally receive or access it.

The app may allow you to create an email request for services, orders, appointments or support.

When you select an email option, PETWELLIA opens your device's email application and may prepare an email containing information that you selected or entered.

The email is not sent automatically. You can review, edit or cancel it before sending.

When you send the email, the following information may be received by PETWELLIA:

• Your email address
• Your name, when included
• The email subject
• The email message
• Appointment, service, order or support details that you include
• Any attachments that you choose to send

Your email provider also processes this information under its own privacy policy.

PETWELLIA may connect to the internet to download pet, product, service or veterinary professional images.

When an image is requested from a third-party image host or content-delivery provider, that provider may automatically receive limited technical information, such as:

• Your internet protocol address
• Device or operating-system information
• The requested image address
• Request date and time
• Basic network and browser request information

This information is normally required to deliver the requested image to your device.

PETWELLIA does not use this information for behavioural advertising or to create advertising profiles.

Downloaded images may be temporarily cached on your device to improve loading speed and reduce repeated network requests.

Information processed through PETWELLIA may be used to:

• Create and manage pet profiles
• Display pet-care routines and records
• Save care plans and checklists
• Organise appointment requests
• Manage service selections
• Display products and product information
• Maintain cart quantities and order records
• Prepare user-requested emails
• Respond to support enquiries
• Improve the reliability and functionality of the app
• Meet legal, security or regulatory obligations

We do not use personal information for unrelated advertising purposes.

PETWELLIA may display pet wellbeing, activity, hydration, mood, routine or tracker-related information.

This information is intended for pet-care organisation only. PETWELLIA:

• Does not diagnose medical conditions
• Does not replace a qualified veterinary professional
• Does not provide emergency veterinary care
• Does not independently verify user-entered health information
• Does not access precise GPS location unless a future version clearly introduces that feature and requests the necessary permission

Users should contact a qualified veterinary professional regarding medical concerns about their pets.

PETWELLIA does not currently collect or process credit-card, debit-card or bank-account information.

Cart and order features are used to organise selected products and order details.

Where an order or enquiry is sent by email, the information is only transferred after the user chooses to send it.

Do not include payment-card details in emails or free-text fields.

PETWELLIA does not sell personal information. Information may be shared only in the following circumstances:

Information is shared with PETWELLIA or another intended recipient when you choose to send an email.

Limited technical request information may be processed by third-party image-hosting or content-delivery providers when remote images are loaded.

Your selected email provider processes emails that you send through the app.

We may disclose information received by us when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful authority
• Protect users, the public or our legal rights
• Investigate fraud, misuse or security incidents

The current version of PETWELLIA does not display third-party advertising.

The current version is not intended to use personal information for advertising, cross-app tracking or marketing profiling.

The current version is also not intended to use third-party analytics or crash-reporting services that transmit user activity to PETWELLIA.

This policy will be updated before such services are introduced.

PETWELLIA is designed to operate without requesting unnecessary access to sensitive device information.

The current version is not intended to request access to:

• Contacts
• SMS or call logs
• Microphone
• Camera
• Precise location
• Device photo library
• Financial accounts
• Health-platform data

Some Android system functions, such as opening an email application or accessing the internet, may be used to provide features requested by the user.

Locally entered information is stored within the app's storage area on your Android device.

Access to that information may depend on the security of your device. Users should protect their devices using a screen lock, password, PIN or biometric security.

The app is designed to use encrypted HTTPS connections when retrieving supported remote content.

However, no storage or transmission system can be guaranteed to be completely secure.

Information stored locally remains on your device until one of the following occurs:

• You delete the relevant record inside the app
• You clear the app's storage through Android settings
• You uninstall the application
• The app data is removed through a device reset or system operation

Emails sent to PETWELLIA may be retained for as long as reasonably necessary to:

• Respond to the request
• Maintain support or business records
• Resolve disputes
• Prevent misuse
• Meet legal obligations

After the information is no longer required, it will be deleted or anonymised where reasonably possible.

Third-party email and image providers apply their own retention practices.

PETWELLIA does not currently offer account creation, so there is no PETWELLIA online account to delete.

You can remove locally stored information by:

• Deleting individual profiles, records, requests, orders or other entries within the app
• Opening your device's Android settings and clearing PETWELLIA's app data
• Uninstalling PETWELLIA

To request deletion of information that you previously sent directly to us by email, contact info@petwellia.online.

Please provide enough information for us to identify the relevant correspondence. We may need to retain limited information where required by law or for legitimate security and record-keeping purposes.

Depending on your country or region, you may have rights concerning personal information held by us, including the right to:

• Request access
• Request correction
• Request deletion
• Restrict certain processing
• Object to certain processing
• Withdraw consent where processing relies on consent
• Submit a complaint to a relevant data-protection authority

Most PETWELLIA information is stored only on your device and can be managed directly through the app or Android settings.

For information sent to us by email, submit your request to info@petwellia.online.

Where applicable data-protection law requires a legal basis, information may be processed on the following grounds:

• To provide functionality requested by the user
• To take steps requested by the user before arranging a service or order
• With the user's consent, such as when the user chooses to send an email
• For legitimate interests in responding to enquiries, maintaining security and improving the service
• To comply with legal obligations

PETWELLIA is intended for adults and responsible pet owners.

The app is not specifically directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

A parent or guardian who believes that a child has sent personal information to us may contact info@petwellia.online.

We will review the request and take appropriate deletion steps where required.

Third-party image hosts, content-delivery providers and email providers may operate in countries other than your own.

When you use these services, limited information may be processed under the provider's own privacy policy and applicable safeguards.

PETWELLIA may interact with third-party services only when necessary to provide requested features, such as:

• Remote image hosting
• Content-delivery networks
• The user's selected email application
• The user's email provider
• Google Play and Android system services

PETWELLIA is not responsible for the independent privacy practices of third-party services. Users should review the privacy policies of services they choose to use.

We may update this Privacy Policy when:

• App features change
• Data practices change
• Third-party services are added or removed
• Legal or Google Play requirements change

The updated policy will display a revised "Last updated" date.

Material changes may also be communicated within the app or through the Google Play listing where appropriate.

For privacy questions, data requests or complaints, contact: